Wenny Terms of Use

These Terms of Use ("Terms") govern your access to and use of Wenny's website, mobile applications, business management platform, marketplace, appointment booking services, and related services (collectively, the "Services").

Wenny ("Wenny", "we", "us", or "our") provides technology that helps salons, spas, beauty studios, clinics, beauty professionals, wellness businesses, and customers manage and interact with appointment-based services and other related services and products.

By accessing or using Wenny, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

1. About Wenny

Wenny is a technology platform that provides tools for businesses and customers, including:

• Business management
• Online appointment booking
• Customer management (CRM)
• Team management
• Service management
• Business scheduling
• Payment processing
• Sales tracking
• Business analytics
• Reports and insights
• Customer reviews
• Business discovery
• Notifications and reminders

Wenny provides technology that connects businesses and customers. Unless expressly stated otherwise, Wenny does not itself provide the beauty, wellness, salon, spa, barbering, or other services listed by businesses on the platform.

2. Eligibility

You must be legally capable of entering into a binding agreement to use Wenny.

By using Wenny, you represent that:

• The information you provide is accurate and complete.
• You have the authority to accept these Terms.
• You will use Wenny only for lawful purposes.
• You will comply with applicable laws and regulations.

If you are using Wenny on behalf of a business or organization, you represent that you have authority to bind that business or organization to these Terms.

3. Creating an Account

Some features require you to create a Wenny account.

You agree to:

• Provide accurate information.
• Keep your information up to date.
• Maintain the confidentiality of your login credentials.
• Not share your account credentials with unauthorized persons.
• Notify Wenny promptly if you believe your account has been compromised.

You are responsible for activity that occurs through your account unless the activity resulted from a security failure attributable to Wenny.

4. Business Accounts

Businesses using Wenny may create business profiles and manage:

• Services
• Prices
• Service durations
• Business locations
• Opening hours
• Team members
• Appointments
• Customers
• Sales
• Reports
• Business policies
• Other business information

Businesses are responsible for ensuring that all information they provide is accurate, lawful, and not misleading.

Businesses must also ensure that they have the appropriate rights and permissions to upload or manage information relating to their employees, contractors, customers, photographs, logos, and other content.

5. Business Responsibilities

Businesses using Wenny are responsible for:

• Providing accurate business information.
• Providing accurate service descriptions and pricing.
• Maintaining accurate availability.
• Honoring confirmed appointments.
• Providing the services customers have booked.
• Maintaining appropriate customer-service standards.
• Complying with applicable laws.
• Respecting customer privacy.
• Obtaining any required consent from customers or team members.
• Ensuring authorized employees have appropriate access to Wenny.
• Maintaining appropriate internal controls over customer information.

Wenny is not responsible for the quality, legality, safety, or availability of services provided by businesses listed on the platform.

6. Customer Bookings

Customers may use Wenny to discover businesses and book services.

When making a booking, you agree to provide accurate information.

A booking may require:

• Your name
• Phone number
• Email address
• Selected service
• Date and time
• Business location
• Payment information where applicable

Once a booking is confirmed, you are responsible for attending the appointment or following the business's cancellation or rescheduling policy.

7. Appointments, Cancellations, and Rescheduling

Each business may establish its own:

• Cancellation policy
• Rescheduling policy
• Deposit requirements
• No-show policy
• Refund policy
• Late-arrival policy

Customers should review the applicable business policy before completing a booking.

Wenny may provide tools that allow businesses to enforce or communicate these policies, but Wenny does not determine the policies of individual businesses unless expressly stated.

8. Double Bookings and Availability

Wenny provides scheduling and availability tools designed to help businesses manage appointments and reduce scheduling conflicts.

However, businesses are responsible for maintaining accurate:

• Working hours
• Team availability
• Service durations
• Breaks
• Time-off
• Appointment information

Wenny does not guarantee that scheduling conflicts will never occur.

9. Payments

Wenny may provide payment functionality through third-party payment providers.

Depending on the transaction, payments may be subject to:

• Payment processing fees
• Business policies
• Refund policies
• Cancellation policies
• Applicable taxes
• Payment-provider terms

Wenny may receive transaction information required to process and record payments.

Payment providers may have their own terms and privacy policies.

10. Refunds

Refunds may be subject to the applicable business's refund policy and the terms of the relevant payment provider.

Unless Wenny expressly states otherwise, Wenny does not guarantee refunds for services purchased from a business.

Where Wenny processes or facilitates a refund, the timing of the refund may depend on the payment provider and the customer's financial institution.

11. Subscriptions

Certain Wenny features are available through paid subscription plans.

Subscription plans may include different pricing, features, usage limits, and eligibility requirements.

Current pricing and plan details will be displayed through Wenny's website or application.

Wenny may change subscription plans or pricing from time to time, subject to applicable law and any required notice.

12. Free Trial

Wenny may provide eligible businesses with a free trial.

Unless otherwise stated:

• The free trial provides access to the features specified by Wenny.
• The trial begins when the business activates its Wenny account or trial.
• A business may use the Services during the applicable trial period without paying the subscription fee.

Wenny may limit eligibility for repeated or multiple free trials.

Additional terms may apply to promotional or founding-partner trials.

When the free trial ends, continued access may require an active paid subscription.

13. Subscription Billing

If you subscribe to a paid Wenny plan, you authorize Wenny or its payment provider to charge the applicable subscription fees according to your selected billing cycle.

You are responsible for:

• Providing valid payment information.
• Maintaining sufficient funds where applicable.
• Paying subscription charges when due.
• Updating expired or invalid payment information.

If payment fails, Wenny may retry the payment and may restrict or suspend access to paid features where permitted.

14. Cancellation of Subscription

You may cancel your subscription in accordance with the cancellation options provided by Wenny.

Unless otherwise stated:

• Cancellation stops future subscription charges.
• Cancellation does not necessarily provide a refund for previously paid subscription fees.
• Access to paid features may continue until the end of the applicable billing period.
• Outstanding amounts may remain payable after cancellation.

15. Business Marketplace

Wenny may provide a marketplace or discovery experience through which customers can discover businesses.

Business listings may contain:

• Business name
• Business description
• Location
• Opening hours
• Services
• Prices
• Images
• Ratings
• Reviews
• Availability
• Other business information

Wenny may determine how businesses and listings are displayed, ranked, recommended, or promoted.

Wenny does not guarantee that any business will receive a particular number of views, bookings, customers, or revenue.

16. Relationship Between Wenny and Businesses

Wenny is a technology platform.

Unless expressly stated otherwise:

• Wenny is not the owner or operator of businesses listed on the platform.
• Wenny does not employ the professionals listed by businesses.
• Wenny does not guarantee the quality of services provided by businesses.
• Wenny does not guarantee the accuracy of information supplied by businesses.
• Wenny is not responsible for disputes between customers and businesses.

Any dispute concerning the actual provision of a beauty, wellness, salon, spa, barbering, or other service should generally be addressed directly with the relevant business.

17. Reviews and Ratings

Wenny may allow customers to submit reviews and ratings.

Reviews must:

• Be truthful and based on genuine experiences.
• Not contain false or misleading information.
• Not contain threats or harassment.
• Not contain unlawful content.
• Not contain another person's private information without authorization.
• Not be submitted in exchange for improper compensation or manipulation.

Wenny may remove, restrict, or moderate reviews that violate these Terms or applicable law.

Wenny does not guarantee that all reviews are accurate or genuine.

18. User Content

You may submit content to Wenny, including:

• Photos
• Reviews
• Comments
• Business descriptions
• Service descriptions
• Logos
• Profile information
• Other materials

You retain ownership of content that you own.

By submitting content to Wenny, you grant Wenny a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and use that content as reasonably necessary to operate, provide, promote, and improve the Services.

You represent that you have the necessary rights to submit the content and grant this license.

19. Prohibited Activities

You must not use Wenny to:

• Break the law.
• Commit fraud.
• Impersonate another person or business.
• Provide false information.
• Attempt to gain unauthorized access to accounts or systems.
• Interfere with the operation of Wenny.
• Introduce malware, viruses, or malicious code.
• Attempt to circumvent security controls.
• Scrape or harvest information without authorization.
• Reverse engineer Wenny except where expressly permitted by law.
• Abuse or harass other users.
• Submit fraudulent reviews.
• Manipulate ratings or rankings.
• Use Wenny for unauthorized commercial purposes.
• Upload content that infringes another person's rights.
• Use another person's account without authorization.
• Attempt to manipulate bookings or transactions.
• Use automated systems to abuse or overload Wenny.
• Engage in activity that could harm Wenny or its users.

20. Intellectual Property

Wenny and its licensors own all rights, title, and interest in the Services, including:

• Software
• Website
• Applications
• Design
• Branding
• Logos
• Graphics
• Interfaces
• Text
• Features
• Documentation
• Wenny trademarks

Except where expressly permitted, you may not copy, reproduce, modify, distribute, sell, license, or create derivative works from Wenny's intellectual property.

Nothing in these Terms transfers ownership of Wenny's intellectual property to you.

21. Wenny Trademark

"Wenny" and related branding, logos, names, designs, and marks are owned by Wenny or its licensors.

You may not use Wenny's trademarks without prior written permission, except where permitted by applicable law.

22. Third-Party Services

Wenny may integrate with or rely on third-party services, including:

• Payment providers
• Communication providers
• Maps
• Cloud infrastructure
• Analytics
• Authentication services
• Other technology providers

Third-party services may be subject to their own terms and policies.

Wenny is not responsible for third-party services that it does not control.

23. Availability of the Services

We aim to keep Wenny available and reliable, but we do not guarantee that the Services will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Free from bugs

Wenny may temporarily suspend or restrict access to the Services for:

• Maintenance
• Security reasons
• Technical problems
• Updates
• Emergencies
• Legal requirements
• Other operational reasons

24. Changes to Wenny

We may modify, update, add, or remove features from Wenny.

We may also discontinue features where reasonably necessary.

Where a material change substantially affects your rights or obligations, we will provide notice where required by applicable law.

25. Account Suspension and Termination

Wenny may suspend or terminate an account where we reasonably believe that:

• The user has violated these Terms.
• The user has engaged in fraudulent activity.
• The account presents a security risk.
• The user has failed to pay applicable fees.
• The account is being used unlawfully.
• The user has abused other users.
• Suspension is required by law.
• Suspension is necessary to protect Wenny or its users.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

26. Effect of Termination

When an account is terminated or cancelled:

• Access to the account may be disabled.
• Access to paid features may end.
• Outstanding payment obligations may remain payable.
• Certain information may be retained where required by law or our Privacy Policy.
• Provisions that by their nature should survive termination will continue to apply.

27. Privacy

Your use of Wenny is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal data.

Our Privacy Policy forms part of these Terms.

28. Business Data

Businesses are responsible for the information they upload or manage through Wenny.

Businesses must ensure that they have the necessary rights, permissions, and lawful basis to process customer and team-member information.

Wenny may process business data to provide, maintain, secure, and improve the Services.

29. Disclaimer

To the maximum extent permitted by applicable law, Wenny provides the Services on an "as available" and "as is" basis.

We do not guarantee that:

• The Services will always be available.
• The Services will be error-free.
• Business information will always be accurate.
• A business will receive bookings or customers.
• A customer will receive a particular result from a service.
• A transaction will always be successful.
• A particular business or service will meet your expectations.

Wenny does not provide professional medical, legal, financial, or other regulated professional advice through the Services.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Wenny will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the Services.

This may include loss of:

• Profits
• Revenue
• Business opportunities
• Data
• Goodwill
• Expected savings

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

31. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Wenny, its affiliates, officers, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.
• Your unlawful use of Wenny.
• Your violation of another person's rights.
• Content you submit to Wenny.
• Your business activities.
• Your misuse of customer or team-member information.
• Your violation of applicable laws.

32. Disputes Between Users

Wenny may provide tools that facilitate interactions between businesses and customers.

However, Wenny is generally not responsible for disputes relating to:

• Service quality
• Customer satisfaction
• Appointment attendance
• Business policies
• Refunds
• Cancellations
• Service results
• Conduct between customers and businesses

Users should first attempt to resolve such disputes directly with the relevant party.

33. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, except where mandatory applicable law provides otherwise.

34. Dispute Resolution

If a dispute arises between you and Wenny, the parties should first attempt to resolve the dispute through good-faith discussions.

If the dispute cannot be resolved informally, it may be referred to the appropriate courts or dispute-resolution mechanism with jurisdiction under applicable Nigerian law.

Nothing in this section prevents either party from seeking urgent legal relief where necessary.

35. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the Last Updated date at the beginning of these Terms.

Where appropriate, we may also notify you through:

• Email
• In-app notifications
• Website notices
• Other reasonable communication methods

Your continued use of Wenny after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions will continue to apply.

37. No Waiver

If Wenny does not immediately enforce a provision of these Terms, this does not mean that Wenny has waived its right to enforce that provision later.

38. Entire Agreement

These Terms, together with the Wenny Privacy Policy and any other agreements expressly incorporated into these Terms, constitute the agreement between you and Wenny regarding your use of the Services.

39. Contact Us

If you have questions about these Terms, please contact us through hello@usewenny.com.