Wenny Privacy Policy

Effective Date: 10th August, 2026

Last Updated: 10th August, 2026

This Privacy Policy explains how Wenny ("Wenny", "we", "us", or "our") collects, uses, stores, protects, and discloses personal data when you access or use Wenny's website, mobile applications, business management platform, marketplace, appointment booking services, and related services (collectively, the "Services").

Wenny provides technology that enables salons, spas, beauty studios, clinics, beauty professionals and wellness businesses to manage their operations, customers, appointments, team members, payments, sales, and business performance.

By using Wenny, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Wenny is operated by:

Legal Company Name: Wenny Technologies Ltd
Website: https://www.usewenny.com
Support Email: hello@usewenny.com

For certain processing activities, Wenny may act as a data controller. In other circumstances, particularly where a business uses Wenny to manage information about its own customers or team members, Wenny may process personal data on behalf of that business.

Where a business determines why and how customer or team-member information is processed through Wenny, that business may have independent responsibilities under applicable data protection laws.

2. Information We Collect

Depending on how you use Wenny, we may collect different categories of personal data.

2.1 Information You Provide

When you create an account, make a booking, communicate with us, or otherwise use our Services, we may collect:

First name
Last name
Email address
Phone number
Password or authentication information
Profile photograph
Business name
Business address
Business location
Business contact information
Business description
Services offered
Service prices
Service duration
Business operating hours
Team member information
Booking information
Customer information
Reviews and ratings
Information submitted through forms
Information provided to customer support

2.2 Business Information

If you register a business on Wenny, we may collect information such as:

Business name
Business category
Business description
Business logo
Business images
Business address
Business locations
Opening and closing hours
Services
Service pricing
Service duration
Business policies
Team members
Business performance information
Sales information
Booking information

2.3 Customer Information

When customers create accounts or book appointments, we may collect:

First name
Last name
Email address
Phone number
Profile photograph
Appointment information
Selected services
Booking history
Payment-related information
Reviews
Ratings
Communications with businesses
Preferences or notes provided by the customer

2.4 Team Member Information

Businesses may add employees, contractors, or other team members to Wenny.

This information may include:

First name
Last name
Email address
Phone number
Profile photograph
Job title
Assigned services
Working hours
Availability
Appointment information
Sales or performance information
Commission information
Payroll-related information

Businesses are responsible for ensuring that they have the appropriate authority and lawful basis to provide Wenny with team-member information.

2.5 Appointment Information

We may collect:

Appointment date
Appointment time
Appointment duration
Selected service
Assigned professional
Business location
Appointment status
Cancellation information
Rescheduling information
Booking notes
Payment status

2.6 Payment and Transaction Information

When payments are made through Wenny, we may collect transaction-related information including:

Transaction amount
Currency
Transaction reference
Payment status
Payment date
Customer information associated with the transaction
Business associated with the transaction

Payments may be processed by third-party payment providers.

Where payment providers process card or other payment credentials directly, Wenny does not intentionally store full payment card details.

3. Information We Collect Automatically

When you access Wenny, we may automatically collect technical and usage information, including:

IP address
Device type
Browser type
Operating system
Application version
Device identifiers
Language
Time zone
Login information
Authentication information
Pages or screens viewed
Features used
Actions taken within Wenny
Session information
Error logs
Performance information

We use this information to operate, secure, troubleshoot, and improve Wenny.

4. Location Information

Depending on the features you use and the permissions you provide, Wenny may process location information.

This may include:

Business location
Location associated with a booking
Location selected when searching for businesses
Approximate location derived from technical information

Location information may be used to support:

Business discovery
Maps
Location-based search
Appointment booking
Business location management

You can control certain location permissions through your device settings.

5. How We Collect Your Information

We may collect personal data:

Directly from you
From businesses using Wenny
From customers
From team members
Automatically when you use Wenny
From payment providers
From technology providers
From integrations you connect to Wenny
From publicly available sources where lawful

6. How We Use Personal Data

We may process personal data for the following purposes.

6.1 Providing Wenny's Services

We use information to:

Create and manage accounts
Provide appointment booking
Manage business profiles
Manage customer profiles
Manage team members
Manage services
Process transactions
Send appointment notifications
Provide reports
Provide analytics
Operate the Wenny marketplace
Provide customer support
Deliver requested features

6.2 Account Authentication

We use information to:

Authenticate users
Maintain account security
Detect unauthorized access
Protect user accounts
Prevent fraudulent activity
Investigate suspicious activity

6.3 Appointment Notifications

We may use contact information to send:

Booking confirmations
Appointment reminders
Appointment changes
Cancellation notifications
Rescheduling notifications
Other appointment-related communications

6.4 Business Reports and Analytics

Wenny may process business activity data to provide insights such as:

Daily sales
Revenue
Bookings
Service performance
Team performance
Customer activity
Business trends
Other performance indicators

These insights help businesses make informed operational decisions.

6.5 Improving Wenny

We may use information to:

Improve existing features
Develop new features
Understand how users interact with Wenny
Troubleshoot technical problems
Test new functionality
Improve reliability
Improve user experience
Monitor system performance

Where appropriate, we may use aggregated or de-identified information for analytics and product development.

7. Daily Reports and Business Insights

Wenny may automatically generate business reports containing information such as:

Revenue
Sales
Bookings
Completed appointments
Cancelled appointments
No-shows
Team performance
Service performance
Customer activity
Business trends

Depending on the user's notification settings, these reports may be delivered through email, notifications, or other supported communication channels.

Businesses are responsible for ensuring that authorized users have appropriate access to business reports and information.

8. Legal Bases for Processing

Depending on the circumstances, Wenny may process personal data based on one or more lawful grounds available under applicable data protection law, including:

Performance of a contract
Consent
Compliance with a legal obligation
Legitimate interests
Protection of vital interests where applicable
Other lawful grounds permitted by applicable law

Where we rely on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.

9. Cookies and Similar Technologies

Wenny may use cookies, local storage, pixels, software development kits, and similar technologies.

These technologies may be used to:

Keep you signed in
Remember preferences
Maintain security
Analyze usage
Improve performance
Understand how users interact with Wenny
Measure marketing performance
Provide certain functionality

Some technologies are necessary for Wenny to operate.

Where required by law, we will provide appropriate controls for managing non-essential cookies.

Disabling certain cookies may affect the functionality of Wenny.

We may share personal data where necessary and lawful.

When a customer books an appointment with a business through Wenny, information necessary to provide the requested service may be shared with that business.

This may include:

Name
Phone number
Email address
Appointment details
Selected service
Booking history
Other information necessary to fulfil the booking

Businesses may separately process customer information under their own privacy policies.

We may share information with service providers that help us operate Wenny, including providers for:

Cloud hosting
Databases
Payment processing
Email delivery
WhatsApp notification
SMS delivery
Push notifications
File storage
Image storage
Analytics
Error monitoring
Security
Maps
Customer support
Other infrastructure services

These providers may process personal data only as necessary to provide services to Wenny and subject to appropriate safeguards.

We may disclose personal data where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Protect our rights
Protect users
Investigate fraud
Prevent abuse
Protect the security of Wenny

If Wenny is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

11. Payment Processing

Wenny may use third-party payment providers to process payments.

Payment providers may independently process information required to complete transactions.

Wenny may receive information such as:

Transaction reference
Amount
Currency
Payment status
Payment date
Customer information
Business information

Payment providers may have their own privacy policies and terms.

12. Third-Party Services

Wenny may integrate with third-party services to provide certain functionality.

These services may include:

Payment providers
Communication providers
Mapping services
Analytics services
Cloud infrastructure
Storage services
Authentication services
Other technology services

Your interaction with third-party services may be governed by their own terms and privacy policies.

13. Customer Data Managed by Businesses

A business using Wenny may use the platform to manage information about its customers.

For example, a salon may use Wenny to maintain:

Customer profiles
Appointment history
Contact information
Booking history
Customer preferences
Service history
Reviews

In these circumstances, the business may determine the purposes for which customer information is processed.

The business is responsible for:

Having a lawful basis for processing customer data
Providing appropriate privacy information to customers
Respecting customer rights
Using customer information lawfully
Ensuring its authorized users handle information appropriately

Wenny provides the technology required to process and manage this information.

14. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against:

Unauthorized access
Unauthorized disclosure
Loss
Destruction
Alteration
Misuse
Accidental disclosure

Security measures may include:

Access controls
Authentication
Encryption where appropriate
Secure infrastructure
Monitoring
Logging
Backups
User permission controls
Security reviews

However, no electronic system or internet transmission can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should notify us promptly if you believe your account has been compromised.

15. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

We may retain information to:

Provide the Services
Maintain business records
Process transactions
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud
Maintain security
Meet accounting requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our retention practices.

Certain information may be retained for longer where required by law or necessary for legitimate purposes.

16. Your Privacy Rights

Subject to applicable law and any relevant exemptions, you may have rights including:

The right to be informed about how your personal data is processed
The right to access your personal data
The right to request correction of inaccurate personal data
The right to request deletion or erasure in appropriate circumstances
The right to object to certain processing
The right to request restriction of processing in appropriate circumstances
The right to data portability where applicable
The right to withdraw consent
The right to object to direct marketing
Rights relating to automated decision-making where applicable
The right to lodge a complaint with the relevant data protection authority

These rights may be subject to limitations under applicable law.

17. How to Exercise Your Rights

To exercise your privacy rights, contact:

Support Email: hello@usewenny.com

Your request should provide enough information for us to understand your request and verify your identity where reasonably necessary.

We may request additional information to confirm that the person making the request is the relevant data subject or is otherwise authorized to make the request.

We will handle valid requests within the timeframe required by applicable law.

18. Marketing Communications

Where permitted by applicable law, Wenny may send marketing communications about:

New features
Product updates
Offers
Promotions
Educational content
Business tips
Events
Wenny announcements

You can unsubscribe from marketing communications at any time.

You may do this by:

Selecting the unsubscribe option in an email
Adjusting your notification preferences where available
Contacting us

You may still receive essential communications relating to your account, bookings, transactions, security, or Services.

19. Reviews and Public Content

Wenny may allow users to submit:

Reviews
Ratings
Comments
Photographs
Other content

Depending on the feature, some content may be visible to businesses, customers, or the public.

You should avoid submitting personal information that you do not want publicly displayed.

Businesses are responsible for ensuring that they have the appropriate authority to publish customer-related information.

20. Children's Privacy

Wenny is primarily intended for adults and businesses.

Our Services are not intended for children who cannot lawfully use the Services or provide required consent.

We do not knowingly collect children's personal data in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Wenny improperly, please contact us.

21. International Data Transfers

Some Wenny service providers may operate outside Nigeria.

As a result, personal data may be transferred to or processed in countries outside Nigeria.

Where personal data is transferred internationally, Wenny will take appropriate steps to ensure that such transfers comply with applicable data protection requirements and are subject to appropriate safeguards.

22. Data Breaches

Wenny maintains procedures designed to detect, investigate, respond to, and manage personal data security incidents.

Where applicable law requires notification of a personal data breach to a regulator or affected individuals, Wenny will provide the required notification within the applicable legal timeframe.

23. Account Deletion

You may request deletion of your Wenny account by using the available account settings or contacting us.

When an account is deleted, we may delete or anonymize associated personal data subject to:

Legal retention requirements
Outstanding financial obligations
Fraud prevention
Security requirements
Dispute resolution
Other lawful retention requirements

Deleting your account may result in loss of access to certain information and Services.

24. Third-Party Links

Wenny may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third-party services that we do not control.

You should review the privacy policy of any third-party service before providing personal information.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Your continued use of Wenny after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to any rights you may have under applicable law.

26. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or Wenny's processing of personal data, please contact us through our support email hello@usewenny.com.

27. Complaints

If you have concerns about how Wenny processes your personal data, please contact us first so that we can investigate and attempt to resolve your concern.

28. Governing Data Protection Law

This Privacy Policy is intended to operate in accordance with applicable data protection and privacy laws in Nigeria, including the Nigeria Data Protection Act 2023, as applicable to Wenny and its processing activities.

Where mandatory data protection laws in another jurisdiction apply to your personal data, Wenny will comply with those requirements to the extent required by applicable law.