Terms of Service

Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Wenny ("Wenny", "we", "us", or "our") governing your access to and use of Wenny's website, mobile applications, software, business management platform, marketplace, appointment booking services, payment features, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree to these Terms, you must not access or use the Services.

1. About Wenny

Wenny is a technology platform designed to help salons, spas, beauty studios, clinics, beauty professionals, wellness businesses, and other beauty and wellness related businesses manage their operations and connect with customers.

Our Services may include:

• Appointment and booking management
• Product inventory and selling
• Smart scheduling
• Customer management (CRM)
• Team management
• Service management
• Business locations
• Online booking
• Payment processing
• Point of Sale (POS)
• Business reports
• Business analytics and insights
• Customer reviews and ratings
• Business discovery
• Notifications and reminders
• Subscription management
• Other business management tools

Wenny is a technology provider and does not ordinarily provide the beauty, wellness, salon, spa, or other services offered by businesses through the platform.

2. Acceptance of These Terms

By using Wenny, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You have the legal capacity to enter into a binding agreement.
• The information you provide to Wenny is accurate and complete.
• You will comply with applicable laws and regulations.

If you use Wenny on behalf of a business or organization, you represent that you have authority to accept these Terms on its behalf.

3. Eligibility

Wenny is intended primarily for adults and businesses.

You must not use Wenny if you are prohibited from doing so under applicable law.

Where a particular feature has additional eligibility requirements, you must satisfy those requirements before using the feature.

4. Wenny Accounts

Some Services require you to create a Wenny account.

When creating an account, you agree to:

• Provide accurate and complete information.
• Keep your account information current.
• Maintain the security of your password and authentication credentials.
• Not share your account with unauthorized persons.
• Notify Wenny promptly if you suspect unauthorized access.
• Use your account only for lawful purposes.

You are responsible for activity carried out through your account, except where applicable law provides otherwise or the activity resulted from a security failure attributable to Wenny.

5. Business Accounts

Businesses may use Wenny to create and manage a business profile.

Business accounts may include information such as:

• Business name
• Business category
• Business description
• Business logo
• Business images
• Business locations
• Opening hours
• Services
• Service prices
• Service duration
• Business policies
• Team members
• Customer information
• Appointment information
• Sales information
• Reports
• Business analytics

Businesses are responsible for ensuring that all information submitted to Wenny is accurate, current, lawful, and not misleading.

6. Business Responsibilities

Businesses using Wenny are responsible for:

• Maintaining accurate business information.
• Maintaining accurate service information.
• Providing accurate pricing.
• Maintaining accurate appointment availability.
• Keeping team-member information current.
• Honoring confirmed appointments.
• Providing the services customers have booked.
• Maintaining appropriate customer-service standards.
• Complying with applicable laws and regulations.
• Maintaining appropriate privacy practices.
• Obtaining any necessary permissions or consents.
• Ensuring authorized team members have appropriate access to Wenny.

Wenny does not guarantee the quality, safety, legality, availability, or suitability of services provided by businesses.

7. Team Members

Businesses may add employees, contractors, or other professionals to their Wenny account.

The business is responsible for:

• Obtaining appropriate permission to add team members.
• Providing accurate team-member information.
• Managing team-member access.
• Removing access when a team member leaves the business.
• Ensuring team members comply with applicable laws and these Terms.

Businesses should not provide team members with access to information they are not authorized to access.

8. Customer Accounts

Customers may use Wenny to discover businesses, view services, and book appointments.

Customers agree to provide accurate information when creating an account or making a booking.

Information may include:

• First name
• Last name
• Email address
• Phone number
• Selected business
• Selected service
• Appointment date and time
• Other information necessary to complete a booking

Customers are responsible for ensuring that their booking information is accurate.

9. Appointment Bookings

Wenny may allow customers to book appointments with businesses through the platform.

A booking may be subject to confirmation by the business.

Businesses may establish their own:

• Booking policies
• Cancellation policies
• Rescheduling policies
• Deposit requirements
• Refund policies
• No-show policies
• Late-arrival policies

Customers are responsible for reviewing the applicable business policies before making a booking.

Wenny does not guarantee that a particular appointment, business, professional, or service will be available at all times.

10. Cancellations and Rescheduling

Customers may be able to cancel or reschedule appointments through Wenny where the applicable business permits it.

Cancellation or rescheduling may be subject to the business's policies.

A business may charge cancellation or no-show fees where permitted by applicable law and disclosed to the customer.

Wenny is not responsible for disputes concerning cancellation, rescheduling, late arrival, or no-show policies established by businesses.

11. Payments

Wenny may provide payment functionality through third-party payment providers.

Depending on the transaction, customers may be able to make payments for services through Wenny.

Payments may be subject to:

• The applicable business's policies
• Payment-provider terms
• Transaction fees
• Applicable taxes
• Refund policies
• Cancellation policies

Wenny may receive transaction information necessary to record and manage payments.

Wenny does not ordinarily store complete payment card information where such information is processed directly by third-party payment providers.

12. Refunds

Refunds may be governed by:

• The business's refund policy
• The payment provider's terms
• Applicable law
• The circumstances of the transaction

Unless Wenny expressly states otherwise, Wenny does not guarantee refunds for services purchased from businesses.

Where Wenny facilitates a refund, processing time may depend on the payment provider and the customer's financial institution.

13. Wenny Subscriptions

Certain business features may require a paid subscription.

Wenny may offer different subscription plans with different:

• Prices
• Features
• Usage limits
• Billing periods
• Eligibility requirements

The applicable subscription information displayed when you subscribe forms part of your agreement with Wenny.

Wenny may change subscription plans or pricing in accordance with applicable law and any notice requirements.

14. Free Trial

Wenny may offer eligible businesses a free trial.

Unless otherwise stated:

• The free trial provides access to the features specified by Wenny.
• The trial begins when the eligible business activates its trial.
• No subscription fee is charged during the applicable free-trial period.
• Wenny may restrict eligibility for multiple or repeated free trials.
• Promotional trials may have additional conditions.

When the free trial ends, continued use of paid features may require an active subscription.

15. Founding Partner or Promotional Offers

Wenny may occasionally offer promotional programs, including founding-partner benefits.

Promotional offers may have specific:

• Eligibility requirements
• Duration
• Benefits
• Usage restrictions
• Expiration dates

Wenny reserves the right to modify or discontinue a promotional offer where permitted by applicable law.

Unless expressly stated otherwise, promotional benefits cannot be transferred, sold, or exchanged for cash.

16. Subscription Billing

If you subscribe to a paid Wenny plan, you authorize Wenny or its payment provider to charge the applicable subscription fees.

You are responsible for:

• Providing valid payment information.
• Maintaining valid payment information.
• Paying charges when due.
• Updating expired or invalid payment information.

If a payment fails, Wenny may retry the payment or restrict access to paid features where permitted by applicable law.

17. Subscription Cancellation

You may cancel your subscription using the cancellation options provided by Wenny.

Unless otherwise stated:

• Cancellation prevents future subscription charges.
• Previously paid subscription fees may not be refundable.
• Access to paid features may continue until the end of the current billing period.
• Outstanding amounts remain payable.

18. Marketplace and Business Discovery

Wenny may provide features that allow customers to discover businesses.

Business listings may include:

• Business name
• Business description
• Location
• Services
• Prices
• Images
• Opening hours
• Ratings
• Reviews
• Availability

Wenny may determine how listings are displayed, ranked, recommended, or promoted.

Wenny does not guarantee that a business will receive a particular number of views, bookings, customers, leads, or revenue.

19. Relationship Between Customers and Businesses

Wenny provides technology that facilitates interactions between customers and businesses.

Unless expressly stated otherwise:

• Wenny does not own the businesses listed on the platform.
• Wenny does not employ professionals listed by businesses.
• Wenny does not control how businesses perform their services.
• Wenny does not guarantee the quality of services provided by businesses.
• Wenny does not guarantee that business information is always accurate.
• Wenny is not responsible for disputes between customers and businesses.

Customers should communicate directly with the relevant business regarding service-related issues.

20. Reviews and Ratings

Wenny may allow customers to submit reviews and ratings.

Reviews must be:

• Honest
• Based on genuine experiences
• Relevant to the service or business
• Free from unlawful content

You must not submit fraudulent reviews, manipulate ratings, review a business without a genuine experience, threaten or harass businesses or users, publish another person's private information without authorization, or use reviews to promote illegal activities.

Wenny may remove or restrict content that violates these Terms or applicable law.

Wenny does not guarantee the accuracy or authenticity of every review.

21. User Content

Users may submit content to Wenny, including:

• Photos
• Reviews
• Ratings
• Comments
• Business descriptions
• Service descriptions
• Logos
• Profile information
• Other materials

You retain ownership of content that you own.

By submitting content to Wenny, you grant Wenny a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and use the content as reasonably necessary to operate, provide, maintain, promote, and improve the Services.

You represent that you own or have permission to use the content, that your content does not violate another person's rights or applicable law, and that your content does not contain unlawful or malicious material.

22. Prohibited Use

You must not use Wenny to:

• Violate any law or regulation.
• Commit fraud.
• Impersonate another person or business.
• Create an account using false information.
• Access another user's account without authorization.
• Attempt to gain unauthorized access to Wenny systems.
• Circumvent security measures.
• Introduce viruses, malware, or malicious code.
• Interfere with Wenny's operation.
• Scrape or harvest data without authorization.
• Reverse engineer Wenny except where expressly permitted by law.
• Manipulate appointments or transactions.
• Submit fraudulent reviews.
• Manipulate ratings or rankings.
• Harass, threaten, or abuse other users.
• Upload content that infringes intellectual-property rights.
• Use automated systems to abuse or overload Wenny.
• Attempt to bypass subscription or payment requirements.
• Use Wenny to conduct unlawful activities.
• Use Wenny in a way that could harm Wenny, its users, or third parties.

23. Intellectual Property

Wenny and its licensors own all rights, title, and interest in the Services and related materials, including:

• Software
• Website
• Mobile applications
• User interfaces
• Design
• Graphics
• Logos
• Wenny branding
• Text
• Features
• Documentation
• Trademarks

Except where expressly permitted, you may not copy, modify, reproduce, distribute, sell, license, reverse engineer, or create derivative works from Wenny's intellectual property.

These Terms do not transfer ownership of Wenny's intellectual property to you.

24. Wenny Trademarks

"Wenny" and all associated names, logos, designs, branding, and marks are owned by Wenny or its licensors.

You may not use Wenny trademarks without prior written permission, except where permitted by applicable law.

25. Third-Party Services

Wenny may rely on or integrate with third-party services, including:

• Payment providers
• Cloud infrastructure
• Meta services
• Email providers
• SMS providers
• Push notification providers
• Mapping services
• Analytics services
• Authentication providers
• Storage providers
• Other technology providers

Third-party services may be subject to separate terms and privacy policies.

Wenny is not responsible for third-party services that Wenny does not control.

26. Service Availability

We work to keep Wenny reliable and available.

However, we do not guarantee that the Services will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Bug-free
• Compatible with every device

We may temporarily suspend or restrict access for maintenance, updates, security reasons, technical problems, emergencies, legal requirements, infrastructure changes, or other operational reasons.

27. Changes to the Services

We may modify, update, add, remove, or discontinue features of Wenny.

We may also introduce new features or change existing functionality.

Where a material change substantially affects your rights or obligations, we will provide notice where required by applicable law.

28. Account Suspension or Termination

Wenny may suspend or terminate an account where reasonably necessary, including where:

• You violate these Terms.
• You engage in fraudulent activity.
• Your account creates a security risk.
• You fail to pay applicable fees.
• You use Wenny unlawfully.
• You abuse other users.
• You attempt to circumvent Wenny's systems.
• Suspension is required by law.
• Suspension is necessary to protect Wenny or its users.

Where appropriate, Wenny may provide notice and an opportunity to resolve the issue.

29. Effect of Termination

If your account is terminated or cancelled:

• Your access to Wenny may be disabled.
• Access to paid features may end.
• Outstanding fees may remain payable.
• Certain information may be retained where required by law.
• Provisions that are intended to survive termination will remain effective.

30. Data and Privacy

Your use of Wenny is also subject to our Privacy Policy.

Our Privacy Policy explains:

• What information we collect.
• How we use information.
• How information is shared.
• How information is protected.
• Your privacy rights.
• How to contact us about privacy matters.

The Privacy Policy forms part of these Terms.

31. Business Customer Data

Businesses may use Wenny to store and manage information about their customers and team members.

Businesses are responsible for ensuring that they have the appropriate legal basis, rights, permissions, and consents necessary to process such information.

Businesses must comply with applicable privacy and data-protection laws when using Wenny.

Wenny may process business data as necessary to provide, maintain, secure, and improve the Services.

32. Security

We implement reasonable technical and organizational measures designed to protect the Services and personal data.

However, no online system can be guaranteed to be completely secure.

You are responsible for:

• Protecting your account credentials.
• Using appropriate passwords.
• Restricting access to your account.
• Not sharing authentication credentials with unauthorized persons.

You should notify Wenny promptly if you believe your account has been compromised.

33. Disclaimers

To the maximum extent permitted by applicable law, Wenny provides the Services on an "as is" and "as available" basis.

Wenny does not guarantee that:

• The Services will always be available.
• The Services will be error-free.
• Business information will always be accurate.
• A business will receive bookings or customers.
• A customer will receive a particular result from a service.
• A particular business will meet your expectations.
• A transaction will always be successful.
• Reports or analytics will always be completely accurate.
• The Services will meet every user's specific requirements.

Wenny does not provide medical, legal, financial, or other regulated professional advice through the platform.

34. Limitation of Liability

To the maximum extent permitted by applicable law, Wenny will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Services.

This may include losses relating to:

• Revenue
• Profits
• Business opportunities
• Data
• Goodwill
• Expected savings
• Business interruption

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

35. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Wenny, its affiliates, officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms.
• Your unlawful use of Wenny.
• Your violation of another person's rights.
• Content you submit to Wenny.
• Your business activities.
• Your misuse of customer or team-member information.
• Your violation of applicable laws.

36. Disputes Between Users

Wenny may facilitate interactions between customers and businesses.

Wenny is generally not responsible for disputes concerning:

• Service quality
• Customer satisfaction
• Appointment attendance
• Business policies
• Refunds
• Cancellations
• No-shows
• Service results
• Conduct between users

Users should first attempt to resolve disputes directly with the relevant party.

Wenny may, at its discretion, provide reasonable assistance in resolving platform-related issues but is not required to act as an arbitrator or mediator.

37. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, except where mandatory applicable law provides otherwise.

38. Dispute Resolution

If a dispute arises between you and Wenny concerning these Terms or the Services, the parties should first attempt to resolve the dispute through good-faith discussions.

If the dispute cannot be resolved informally, it may be referred to the appropriate courts or other dispute-resolution mechanism having jurisdiction under applicable Nigerian law.

Nothing in this section prevents either party from seeking urgent legal or equitable relief where necessary.

39. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the Last Updated date at the beginning of these Terms.

Where appropriate, we may also notify users through:

• Email
• In-app notifications
• Website notices
• Other reasonable communication methods

Your continued use of Wenny after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

40. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

41. No Waiver

If Wenny does not immediately enforce a provision of these Terms, this does not constitute a waiver of our right to enforce that provision later.

42. Entire Agreement

These Terms, together with the Wenny Privacy Policy and any other agreements expressly incorporated into these Terms, constitute the entire agreement between you and Wenny concerning your use of the Services.

43. Contact Us

If you have questions, concerns, or requests concerning these Terms or the Services, please contact us:

• Email: hello@usewenny.com